Learner Help Center

My mic (or camera) is not working

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If you are having trouble with your microphone or camera, please follow the instructions below:
1. We recommend the following browsers to access your Voxy course: Google Chrome, Mozilla Firefox, or Safari.
2. Make sure the issue is not with the microphone itself. Confirm that it is on, plugged in and that it works on other applications. You can also try refreshing the page or restarting your computer and browser to see if that helps.
3. Go to your setting page on your device and verify if the sounds are working correctly.
4. Assuming you are using one recommended browser, make sure Voxy and Bluejeans are on your list of websites allowed to use the microphone and camera. If you denied it permission in the past, then you have to change it manually in your browser settings. 
If it still doesn't work, consider submitting a bug report. Write to our Learner Success Team (support@voxy.com) and share in details about the issue you're having. They'll get back to you as soon as possible.
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