If you got dropped from a class or lost your connection during your live session, please follow these instructions:
If you lost your connection or got dropped out from a group class after 10 minutes of the start of the session, you will not be able to log back in.
Check your Internet connection and return to the Private Class page in the Live Instruction section and click Talk to Tutor.
Here are a few things for attending the live session successfully:
1. We recommend a strong internet connection with download and upload speeds of at least 1 Mb / s.
2. Check your browser settings and make sure that popups are allowed.
3. Use the following browsers to access your course: Google Chrome, Mozilla Firefox, or Safari.
If these solutions do not work, write to firstname.lastname@example.org and share more details about the issue you are having.