Learner Help Center

The videos are not playing


If you are having issues to play the videos on your Voxy course, please follow the instructions below:

1. You may have an issue with content that is saved on your Internet browser. Please clear your cache/cookies and log in again.

Choose your browser and click to see the instructions:

Google Chrome (RECOMMENDED)

2. Make sure you are using one of the following Internet browsers: Google Chrome, Mozilla Firefox or Safari.
3. Remember to log out of Voxy and log in again after you make changes to browser settings. You can login here.
4. We also recommend a strong internet connection of at least 4 Mb/s download and upload speed. You can test your internet speed here.

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