Voxy Command Center FAQs

1. How often is the data updated in the Voxy Command Center?

The data within the Voxy Command Center is updated every 4 hours. This means that the data you are viewing at any given time may be up to 4 hours old.


2. How far back can I retrieve data in the Voxy Command Center?

Clients with access to the Voxy Command Center will be able to retrieve data for up to 1.5 years in the past. If you need a report with data from more than 1.5 years ago, please contact your Customer Success Manager. 


3. How do date filters impact the VPA columns?

In the "Manage Learners" report, there are 6 fields related to the Voxy Proficiency Assessment (VPA). Notably, there are columns named "First VPA level", "First VPA score", "First VPA date".

These fields are directly related to the date filter selected. If the date filter selected is "last 90 days", then the fields that refer to First VPA, will represent the first VPA taken in the last 90 days. The same logic applies for the "Last VPA" fields.

If the learner has only taken 1 VPA in the date period selected, then data will be the same for "first" and "last" fields.

If the learner has not taken any VPAs in the date period selected, all fields will return blank.


4. What timezone is Voxy Command Center data in?

The Voxy Command Center displays data in the UTC timezone. Note that depending on the timezone that the learner is currently in, they may see slightly different engagement data in their account.

For example, if a learner is in the EST timezone, this means that it he/she is 5 hours behind UTC. Any time on task spent starting on 7pm EST time on a given day, will be displayed in the Voxy Command Center as work completed in the following day, as it considers that it is past midnight.

Voxy recommends extending the date range by one day in the date filter when verifying learner compliance with requirements, as it may have a slight impact if learners are studying several hours towards the end of the last day.

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