You can cancel or reschedule your private class at any time up to 24 hours before the class. Simply go to the Private Classes page and click on My Schedule. Then find the class you'd like to reschedule, click on the lesson, and click Cancel or Reschedule.
You can also cancel your private class from the mobile app. Visit the Private Classes section. You'll see upcoming classes in 'My Classes'. Tap 'Cancel' on any class. If you'd like to reschedule, you can go to 'Book a Class' and find a new class time.
If you miss your class due to technical difficulties, please contact support@voxy.com for assistance.