How do I attend a private tutoring session?

Once you’ve scheduled your private session, you are ready to meet your tutor.

From the sidebar, click Tutoring, then Private Sessions.

You can see your next tutoring session here. 5 minutes before your scheduled time, the button will say “Launch Video Chat”. NOTE: if you do not connect after 15 minutes, the tutor will mark you as a no-show and your credits will not be refunded.

The first time that you attend a private or group tutoring session, you will be asked to download a plugin. This plugin allows your computer to run our live video tutoring software. Simply follow the steps that appear on your screen to download it.

Once you have the plugin installed, you're ready! Click on "Launch Video Chat" and a new window will open. This is your tutoring session. When you click to join, you may see a window that asks you to allow your audio and video to connect. Click on the first option "Send and Receive" then click "Join" and you're in!


If you have any trouble connecting with your tutor, check your email for a direct link to attend your session.


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