Learner Help Center

How do I attend a private class?


Once you've scheduled your private class, you are ready to meet your teacher. At the top of the page, click Live Instruction and then Private Classes.


You can see your next scheduled class here. Five minutes before your scheduled time, you will see a Launch Video Chat button. Note that if you do not connect after 15 minutes, the teacher will mark you as a no-show and your credits will not be refunded.


The first time that you attend a private or group class, you will be asked to download a plugin. This plugin allows your computer to run our live video software. Simply follow the steps that appear on your screen to download it.

Once you have the plugin installed, you're ready! Click on Launch Video Chat and a new window will open to enter your private class. When you click to join, you may see a window that asks you to allow your audio and video to connect. Click on the first option, Send and Receive, and then click Join to start.


If you have any trouble connecting with your teacher, check your email for a direct link to attend your class.

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