If the tutor didn’t show up to the session, the student will see a black screen on the videoconferencing system. In this case, it is possible to send a direct reminder to the tutor (see image below) or write to them in the chat. If the tutor is still offline, it is necessary to contact the Customer Service team:
- If you are a private student, please contact support@fluentify.com
- If you are a business student, please contact business@fluentify.com